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Thank you for choosing us www.sandshelf.com to shop! To ensure that you fully understand the shipping and delivery process, please read the following shipping terms carefully:
1. Shipping Range
We provide delivery services to all European countries. For specific information on the countries and regions that can be delivered, please refer to the list of delivery areas on the website.
2. Order Processing Time
All orders will be processed within 2 working days after payment is confirmed. Once processed, you will receive a confirmation email with courier tracking information.
3. Logistics Partners
We work with a number of professional logistics companies, including DHL, UPS, FedEx and GLS, to ensure that your order is delivered safely and quickly. The specific delivery method will vary depending on your address and delivery selection.
4. Delivery Time
Depending on your geographical location, the standard delivery time is usually 5 working days. Some remote areas may take longer. We will provide an estimated delivery time after processing the order.
5. Shipping Costs
Shipping costs are calculated based on the weight and destination of the order. You can view the specific shipping cost information during checkout.
6. Shipping Options
We offer a variety of shipping options, including standard and expedited shipping. You can choose the appropriate shipping method based on your needs and check the corresponding shipping costs.
7. Shipping Tracking
All shipping orders will be provided with a tracking number. You can check the status of the package in real time on the logistics company’s website by entering the tracking number.
8. Damage and Loss
If you find that the package is damaged or missing when you receive it, please contact our customer support team within 24 hours and provide relevant photo proof so that we can handle it.
9. Return Shipping
If the return is caused by product quality problems or wrong shipment, the shipping cost will be borne by us; if the return is caused by the customer, the shipping cost will be borne by the customer.
If you have any questions about these shipping terms, please feel free to contact the customer support team and we will be happy to help you. Thank you for choosing our service and wish you a happy shopping!