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Thank you for choosing www.sandshelf.com to shop! To ensure that you understand our refund policy, please read the following refund terms carefully:
1. Refund Terms
We want you to be satisfied with your purchase. If you are not satisfied with your plastic sandpaper holder, you can request a refund within 14 days of receiving the product. Refunds are available in the following cases:
The product has a manufacturing defect.
The product is not what you ordered.
The product was damaged during shipping.
2. Return Process
To request a refund, please follow the steps below:
Contact our customer support team with your order number and the reason for your refund request.
Our team will review your request and provide a return address and further instructions within 24 hours.
Please place the confirmed return item in its original packaging, keep the item intact, and attach proof of purchase.
3. Return Costs
We will pay for returns due to quality issues or wrong shipments; otherwise, the return shipping cost is borne by the customer.
4. Refund Processing
After receiving the returned goods, we will inspect them and process the refund within 2 business days if they meet the refund conditions. Refunds will be refunded to the original payment method. Credit card or bank transfer may require additional processing time.
5. Refund Inapplicability
The following situations are not applicable to the refund policy:
Return requests after 14 days.
Used or significantly damaged goods.
The customer voluntarily cancels the order, but the goods have been shipped.
If you have any questions or need help with the refund terms, please feel free to contact our customer support team. We will serve you wholeheartedly and thank you for your trust and support!